patrick2011
New Member
I hate to be pessimistic about Knownhost as i've had a pleasant experience overall. Support responses are fairly fast but i find support staff do not pay enough attention to questions asked.
For example. I asked about a user of mine using a mojomailer script and if they knew about it. Google turned up very little response. I have zero tolerance for spam as does KH. I was suspicious of a customer running a spamming script and a support member actually asked if i needed help installing it or supporting it.
In the last hour my server has had upwards of 1000 emails sent via relay that i believe to be spam, instead support suggested to remove a script running under a specified domain. (ME) lol. I own the server and they didn't pay enough attention to notice the domain is the one they are SSH'ing into.
I'm not mentioning names as i'm not here to humiliate anyone, support otherwise has been top notch and fast, but i'm curious if anyone else is noticing a lack of attention to their questions or responses.
Edit: Thought i should mention emails originating from my domain are form WHMCS and such. No mailer scripts. Not compromised as was suggested to remove a script from another user of mine using PHPBB which are generic forum notifications letting users know a response has been made.
I want it to be very well known i fully support KH. Just curious if i'm the only one that sees/gets this type of response. Not that it's not helpful but a serious situation like spam i surely would not like help installing a software to support spam.
For example. I asked about a user of mine using a mojomailer script and if they knew about it. Google turned up very little response. I have zero tolerance for spam as does KH. I was suspicious of a customer running a spamming script and a support member actually asked if i needed help installing it or supporting it.
In the last hour my server has had upwards of 1000 emails sent via relay that i believe to be spam, instead support suggested to remove a script running under a specified domain. (ME) lol. I own the server and they didn't pay enough attention to notice the domain is the one they are SSH'ing into.
I'm not mentioning names as i'm not here to humiliate anyone, support otherwise has been top notch and fast, but i'm curious if anyone else is noticing a lack of attention to their questions or responses.
Edit: Thought i should mention emails originating from my domain are form WHMCS and such. No mailer scripts. Not compromised as was suggested to remove a script from another user of mine using PHPBB which are generic forum notifications letting users know a response has been made.
I want it to be very well known i fully support KH. Just curious if i'm the only one that sees/gets this type of response. Not that it's not helpful but a serious situation like spam i surely would not like help installing a software to support spam.