Yogesh Sarkar
New Member
Pmcwebs which logging software are you using?
Pmcwebs which logging software are you using?
.... but the one last week lasted almost 5 hours during prime time, fixed itself, then took another hit just a few hours later. There's obviously something going on with the server.
I'll tough it out on this server
Could you please PM me a ticket # where you was forced to change IPs during the VPS migration to another machine within the same DC? I can't really imagine why this would be required unless if you wanted a clean system or a system with a different control panel or wanted to switch from CentOS 4 to CentOS 5.
Bryan, there might have been a disconnect between support and maintenance teams. Basically support first tries to resolve the problem inside the specific VPS (which is something that covers 99% if not more of tickets) and then passes the problem to maintenance if it appears that the issue might be outside of the VPS. At the same time if maintenance sees the global problem which can't be fixed / workaround right away the support team gets notified about the possible issue with specific machine so tickets can be handled appropriately. When this happens the problem also gets escalated to me to create a thread on our forums. This process might not be the best and I'll see what can be adjusted to make it better.