Once a user has added you to their account as a ‘Manager’ — you’ll be allowed to manage their account as well as their helpdesk depending on whatever permissions were set when they sent you an invite to their account. The new system allows for easier managing of customer accounts and/or accounts that you may […]

We’ll be going over how to add/invite new ‘managers’ into your account as well as explaining what the differences are between Managers and Added Contacts with the permissions available to them. This feature will allow users who resell and/or provide services direct to their customers the ability to manage their customers and their customers helpdesk […]