Support Portal Maintenance Notice - August 28th

[KH-DanielP]

On Monday, August 28th starting at 7:00PM CDT we will be performing maintenance and upgrades to our support portal. The maintenance window extends from 7:00PM until 11:00PM, for a total of four hours. During this period access to our support department may be inhibited or limited.

During the upgrade the support portal at https://support.knownhost.com will not be accessible. Any tickets emailed to support@knownhost.com will be queued and processed once the upgrade is completed. On the day of the migration we will provide alternative methods of contact, for emergencies only, both at the support portal and in an auto-response from emails submitted to our system.

After the upgrade has been completed, all customers will have a new link located within the https://my.knownhost.com billing portal. You will no longer be required to login separately at a different URL to access your support tickets, among many other enhancements.

Starting next week, we will begin releasing knowledge base articles detailing the finer points of the changes and enhancements made to the system. A full list of these articles will be published on our forum post discussing this upgrade.

Thank you all for being a part of the KnownHost family.

 

[KH-DanielP]

Howdy,

Here's the updated KB Articles for the various new bits coming tonight:

Updated ticket submission process. - https://www.knownhost.com/kb/how-to-submit-a-ticket/

Expanded user manager and permissions - https://www.knownhost.com/kb/how-to-manage-organization-on-accounts/

Differences between Manager accounts and Additional Contacts - https://www.knownhost.com/kb/how-to-manage-users-on-accounts/