Assitance with account

J

JCM2024

New Member
Hello all,

Currently im having a major issue when i try to pay for my account service, everything is suspended and the email where i receive mail from knownhost is hosted there too so i have no access to it, who can i contact to pay my bill and renew my service? i have not received a reply from billing email, sent one yesterday, and support email just bounces, please any advice is welcome.
 
Howdy,

I took a look at our billing queue and I'm not showing any unanswered tickets relating to an account payment, have you double checked any spam folders etc?

There's several ways to resolve this for you:

You can login directly to your billing account at https://my.knownhost.com and issue a payment there.

If you're unable to login but have access to your downloaded emails in outlook or thunderbird, every invoice is sent with a payment link that does not require a login to pay so you can follow that link to issue payment.

You can email sales@ or billing@knownhost.com and we can send you the one time payment link.

Or you can hop on our live sales chat and we can provide a one time payment link there as well. You can access the public chat from any of our main pages on knownhost.com
 
JCM2024 said:
Thnak you Daniel, i was able to pay my services!
Click to expand...
Howdy,

Awesome, I'm glad you were able to get it sorted.

If you have a backup/secondary email you can add a new contact to your account at https://my.knownhost.com

Here's a quick guide on how to add the contact - https://www.knownhost.com/kb/add-contact/ , you can then determine what access levels to give that contact be it full control or just limited billing etc.

Good way to have that just-in-case backup access.
 
KH-DanielP said:
Howdy,

Awesome, I'm glad you were able to get it sorted.

If you have a backup/secondary email you can add a new contact to your account at https://my.knownhost.com

Here's a quick guide on how to add the contact - https://www.knownhost.com/kb/add-contact/ , you can then determine what access levels to give that contact be it full control or just limited billing etc.

Good way to have that just-in-case backup access.
Click to expand...
Daniel, I thought it might be a good idea to add my partner as a contact, and followed your advice. When I tried to log my.knownhost.com as suggested in the kb article, I received a message that my password had expired and I needed to reset it. However, at the bottom of the screen is a message that says,
" This installation of Blesta is running under a Developer License and is not permitted to be used in production. Please report any cases of abuse to licensing@blesta.com."
Click to expand...
This alert stopped me right there.
Any suggestions?
// Tom
 
Could you provide the URL where you're seeing this as well as a screenshot?

We've checked over the my.knownhost.com portal in depth and are unable to reproduce and/or see the specified message at the bottom of any of the pages involved.

For the screenshot that is showing the provided message, do please ensure the URL is visible so we know where it's showing at.

Thanks!
 
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