Recent content by KH-DanielP

Easiest way is just hop on sales chat on the main site and ask for me, I've got time this AM so I can sync up with you there.

Benjamin has been removed from this conversation as he is neither a customer nor a legitimate poster, with multiple IPs linked to known spam sources and VPNs. I sincerely apologize for the data loss you experienced—while extremely rare, it did happen, and there's no undoing that. Regarding...

Howdy opoloko, Apologies for our admin on shift not posting the typical notice. Because the problems were a bit more than expected he remained focused on getting everyone evacuated and things sorted and forgot the post. Long and the short of the post mortem is that the node experienced a...

All fixed :)

Thanks for letting us know about that, support.knownhost.com is a legacy URL we no longer use since everything is provided via https://my.knownhost.com, but we'll get it updated for any redirects.

Howdy, All of our deployments are "live installs" meaning it's a fresh install/build each deployment. DA if I recall does take 20-30 minutes to build and finish the install process, but if you're still getting that error after another 5-15 minutes then don't hesitate to reach out to our support...

Howdy, Awesome, I'm glad you were able to get it sorted. If you have a backup/secondary email you can add a new contact to your account at https://my.knownhost.com Here's a quick guide on how to add the contact - https://www.knownhost.com/kb/add-contact/ , you can then determine what access...

Howdy, I took a look at our billing queue and I'm not showing any unanswered tickets relating to an account payment, have you double checked any spam folders etc? There's several ways to resolve this for you: You can login directly to your billing account at https://my.knownhost.com and...

Hi Smarsh, Thanks for considering us. All of our hosting terms are contracted hosting term lengths. We do offer a full 30 day money back guarantee for new customers regardless of the term you signup for, and we also do offer month to month terms but if you had an annual contract you would not...

Howdy, We actually do have such an add-on for our top tier package, please reach out to our sales department and they can help you adding it to your package.

No worries at all. Amos, our support manager has re-opened your ticket and he'll make sure to address any concerns you may have. We'd hate to see you leave us as well! :)

Howdy, Users normally have a decent level of control over spam, but they shouldn't be fully rejected unless they are on the few RBLs that we use. Do you have a ticket number to reference and I'll get one of our senior staff to take a look. As an alternative, we also do provide options for...

Howdy, Replies in-line. Due to windows licensing, this assumes you already have a windows ISO or windows install media you can convert to an ISO, then you simply put it online somewhere that the Netboot installer can reach. Correct, Windows licensing for data centers and facilities is...

Howdy, While we don't officially support Windows, we offer ISO install abilities via Netboot - https://www.knownhost.com/kb/how-to-use-netboot-xyz/ So any of our unmanaged dedicated servers can handle windows!

Howdy, That does sound very odd indeed, I run 2k resolution 27" screens and if anything the content feels a bit on the small size. Can you maybe add some screen shots of what you're seeing and pick a particular URL to focus on just to make sure we're seeing the same thing?