Updated June 2, 2021 Regardless of how much time, energy, and effort you’ve put into marketing initiatives, people will still have questions about your products or services, making Customer Service an integral part of any business. For most, a short interaction with your support team could make or break a potential or existing customer. With […]

Updated July 10, 2019   Adequate support is deemed one of the most important aspects of web hosting. At a certain point, even those entrepreneurs with a solid understanding of online programming need the convenience of speedy, advanced technical support that most hosting companies offer. Because of its importance, KnownHost takes support very seriously.   […]

Updated April 22, 2019 Web hosting support agreements, or Service Level Agreements (SLA’s) are what your web hosts agree to provide as services when you are their customer.  Not all support agreements are created equally and knowing what your hosting company is obligated to provide can help you compare companies, push for service delivery and […]

Updated March 28, 2019   Proactive customer monitoring enables managing hosting providers to directly tie into the information (watch key metrics) about services on client accounts – so that issues can be rectified quickly, minimizing website impact, eliminating the need for reactive support tickets and improving the entire user experience on a grand scale.  Observing […]