Updated May 12, 2019   Every web hosting company offers guarantees – but how they are enforced and how refunds accumulate are different.  Understand your Service Level Agreement (SLA) and how downtime can earn you credits (refunds).  Don’t forget to ASK FOR REFUNDS – most hosts don’t automatically credit you for downtime.   Here’s a […]

Updated April 22, 2019 Web hosting support agreements, or Service Level Agreements (SLA’s) are what your web hosts agree to provide as services when you are their customer.  Not all support agreements are created equally and knowing what your hosting company is obligated to provide can help you compare companies, push for service delivery and […]