Updated June 2, 2021 Regardless of how much time, energy, and effort you’ve put into marketing initiatives, people will still have questions about your products or services, making Customer Service an integral part of any business. For most, a short interaction with your support team could make or break a potential or existing customer. With […]

How do you build stellar support into your website? Live chat is one proven way to engage prospects and facilitate ongoing customer satisfaction. In this article, we review statistics for the effectiveness of live chat and discuss common reasons why websites choose to adopt it. If you have spent a lot of time on the […]