Managed VPS support
KnownHost is proud to now be offering Fully Managed services on all control panel (cPanel/WHM, Plesk, DirectAdmin) based VPS's and Hybrid Servers. By leveraging our years of experience you will now be able to sit back and enjoy powerful Hosting with ease.
Support Availability
Email/ticket support service is available 24 hours per day, 7 day days a week, 365 days per year. To submit or review your support tickets please visit our support portal at https://support.knownhost.com/, please use your billing email address and password to login.
Support coverage
KnownHost provides managed support for all system aspects listed below:
- Physical hardware management, monitoring and replacement;
- Network availability;
- Free installation of the cPanel, Plesk or DirectAdmin control panel is done during VPS provisioning;
- Free control panel and OS optimization is done during provisioning. General optimization is suitable in 99% of use cases;
- Free initial security hardening;
- Free initial accounts migration from remote system with the same control panel;
- Management of all aspects of the operating system, assistance and troubleshooting of any problems related to operating system and standard control panel components;
- Best-effort support for 3rd party applications.
Control panel support explained
cPanel/WHM
- cPanel/WHM
- Initial installation
- Initial service optimization
- Version upgrade/downgrade (note: EDGE build is not supported)
- Repair
- Licensing
- Troubleshooting of automated update and/or backup creation tasks
- Mail services
- Upgrade/reinstall exim MTA
- Upgrade/reinstall courier-imap POP3 and IMAP service
- Install/upgrade/reinstall/uninstall SpamAssassin
- Install/upgrade/reinstall/uninstall ClamAV antivirus
- Troubleshoot and repair mail delivery problems (note: problems caused by 3rd party mail scanning, filtering, products are not supported, custom delivery rules or ACLs are not supported)
- Troubleshoot standard Horde/IMP and Squirrelmail webmail clients
- Web service
- Apache web server recompilation
- PHP upgrade or recompilation with additional options/modules directly supported by cPanel's easyapache script
- PHP configuration modification
- ionCube installation/removal/upgrade
- Zend Optimizer installation/removal/upgrade
- eAccelerator installation/removal/upgrade
- Troubleshoot and repair Apache/PHP installation and/or configuration (note: custom Apache configuration or modules are not supported)
- MySQL
- Upgrade MySQL version
- Repair MySQL installation
- Repair/optimize MySQL databases
- Troubleshoot MySQL startup or connectivity issues
- Nameserver
- Repair/reinstall named
- Named configuration troubleshooting
- FTP service
- Upgrade/reinstall proftpd or pure-ftpd FTP server
- Switch between pure-ftpd and proftpd
- FTP service configuration troubleshooting (note: custom configuration rules or custom FTP server modules are not supported)
Plesk
- Plesk service
- Initial installation
- Initial service optimization
- Version upgrade (note: downgrade is not supported)
- Repair
- Licensing
- Mail services
- Reinstall/troubleshoot qmail MTA
- Reinstall/troubleshoot courier-imap POP3 and IMAP service
- Install/upgrade/reinstall/uninstall SpamAssassin
- Troubleshoot and repair mail delivery problems (note: problems caused by 3rd party mail scanning, filtering, products are not supported, custom delivery rules or ACLs are not supported)
- Troubleshoot standard Horde/IMP webmail client
- Web service
- PHP configuration modification
- ionCube installation/removal/upgrade
- Zend Optimizer installation/removal/upgrade
- eAccelerator installation/removal/upgrade
- Troubleshoot and repair Apache/PHP installation and/or configuration (note: custom Apache configuration or modules are not supported)
- MySQL
- Upgrade MySQL version (note: applicable only to versions officially distributed by CentOS/CentOS Plus)
- Repair MySQL installation
- Repair/optimize MySQL databases
- Troubleshoot MySQL startup or connectivity issues
- Nameserver
- Repair/reinstall named
- Named configuration troubleshooting
- FTP service
- Repair/reinstall proftpd
- FTP service configuration troubleshooting (note: custom configuration rules or custom FTP server modules are not supported)
DirectAdmin
- DirectAdmin control panel service
- Initial installation
- Initial service optimization
- Version upgrade (note: downgrade is not supported)
- Repair
- Licensing
- Mail services
- Reinstall/troubleshoot exim MTA
- Reinstall/troubleshoot POP3 and IMAP service
- Install/upgrade/reinstall/uninstall SpamAssassin
- Troubleshoot and repair mail delivery problems (note: problems caused by 3rd party mail scanning, filtering, products are not supported, custom delivery rules or ACLs are not supported)
- Troubleshoot standard Uebimiau and Squirrelmail webmail clients
- Web service
- Apache web server recompilation
- PHP upgrade or recompilation with additional options/modules directly supported by DirectAdmin's customapache script
- PHP configuration modification
- ionCube installation/removal/upgrade
- Zend Optimizer installation/removal/upgrade
- eAccelerator installation/removal/upgrade
- Troubleshoot and repair Apache/PHP installation and/or configuration (note: custom Apache configuration or modules are not supported)
- MySQL
- Upgrade MySQL version
- Repair MySQL installation
- Repair/optimize MySQL databases
- Troubleshoot MySQL startup or connectivity issues
- Nameserver
- Repair/reinstall named
- Named configuration troubleshooting
- FTP service
- Repair/reinstall proftpd
- FTP service configuration troubleshooting (note: custom configuration rules or custom FTP server modules are not supported)
If you have any questions about our support coverage, just send an email to
support@knownhost.com
or login to the Client Portal and submit a ticket to our support deparment.